Marketing
Manager
Manager
No.1
No.2
No.3
1.Why is withdrawable amount not equal to my full balance?
The amount which you can withdraw is decided by all amount you have won(Once you win a game,you get your winnings transferred to your account instantly. From your account, you can get yourwinnings transferred to your bank account within seconds.)
2.Withdrawal processing.
Dear Sir,your withdrawal application has arrived at the bank, and the bank is processing it.Usually your withdrawal will be processed immediately, normally it will not exceed 24 hours. But sometimes the bank takes 1-7 days to process.
3.How much fee is required for withdrawal?
5% of the withdrawal amount will be deducted additionally-As payment for passage fee.
4.The withdrawal shows success, but l did not receive the money?
Sir, Your withdraw has successfully reached your bank.However,it looks like your bank is taking longer than usual to deposit the money into your account.Please do not worry, your money issafe.Sometimes banks take up to 5 days to deposit the money into your account.Please payattention to your account balance during these few days,if the cash has not been added to your bank account after 3 working days, Please feedback to us, customer service will help you solve theproblem.
5.Reason for withdrawal failure:
a.The bank card information or lFSC information is incorrectly filled.
b.The bank rejected the bank card,please use another bank card.
c.Please confirm that your information is correct.lf your withdrawal request failed,the money withdrawed will be refunded to you via in-app Message.
6.Minimum withdrawal
The minimum withdrawal amount is100, the maximum withdrawal amount is 10000, and there is no limit to the number of withdrawals.
7.Sometimes succeeds and sometimes fails when withdrawing?
Sir, due to the busy network system of the bank, sometimes the bank may refuse the bank card.Some banks will accept your bank card, some banks will not accept your bank card, Please change your bank card number or try to withdraw aqain later.